PARP Complaint Guide
NOTE: The 2020 Assessment Roll was finalized in December, 2019 and Assessment Notices mailed in early January, 2020. For the 2020 Assessment Roll only, please note the following:
- The deadline to file a complaint (appeal) is Friday January 31, 2019 at 11:59 p.m. PST.
- Property Assessment Review Panel hearings take place on select dates between February 1 and March 15, 2020.
- A 2020 Property Assessment represents the assessed value as of July 1, 2019.
- The Guide found below is generic and some examples may not reflect how assessed values were determined for 2020.
Step 1 – Review your Property Assessment Notice
- Is the information on the Notice correct?
- Is the actual (market) value correct?
The Notice shows the market value of the land and improvements as of July 1 of the previous year. It also lists the property classification, as well as any exemptions that may apply.
is a convenient way to compare your property with other properties in your area. Assessment Search is a free service that enables property owners to check the fairness of their assessed value with similar properties in their neighbourhood. Property owners can also compare their assessed value with the selling price of properties with similar characteristics.
Step 2 – Discuss your concerns
If you believe information on your Notice is incorrect, please contact your local BC Assessment office and discuss your concerns or questions. You can do this by phone or in person, or by using this online form
. The contact information for your local office is listed on the front of your Property Assessment Notice.
An appraiser will be pleased to:
- discuss your property file;
- explain how the market value was determined; and
- refer you to sales of similar properties in your neighbourhood.
If you and the appraiser agree there is an error, the assessment can be corrected without an independent review.
Step 3 – Request a review
If your concerns are not satisfied, you may request an independent review by the Property Assessment Review Panel (i.e., you may file an appeal). To request a review, you must submit your written request to your local BC Assessment office no later than January 31. A request for a review is referred to as a Notice of Complaint.
Your complaint must include:
- your reason for requesting a review;
- the Property Assessment Roll number as stated on the Assessment Notice;
- the property description (address and/or legal description) as stated on your Notice;
- your full name, mailing address and a contact phone number where you can be reached during the day;
- a statement indicating whether or not you own the property in question; and
- if you appointing an agent, the agent’s full name and business phone number.
Property Assessment Review Panels have the authority to investigate and adjudicate property assessments. Their purpose is to ensure that property assessments reflect actual (market) value. They also ensure that assessments are applied consistently within a municipality or rural area (equity). Conference Call with Online Evidence Submission System is the primary hearing method for complaints. For more information on this hearing type, please click here.
Once you have filed your complaint to request a review, you will receive a Notice of Hearing to advise you of the date and place to appear before the Panel. You will then need to phone your local BC Assessment office
to arrange a specific hearing time. The phone number is listed on the front of your Property Assessment Notice, or on your Notice of Hearing. Please note that your Notice of Hearing may not arrive until five days prior to your hearing date. You are encouraged to begin preparing for your hearing as soon as possible after filing your complaint.
Step 4 – Prepare for your hearing
You are encouraged to begin preparing for your hearing as early as possible. Do not wait until you receive your Notice of Hearing. You will need to gather and organize information to support your position, as the burden of proof rests with the complainant. In other words, you must prove the property assessment notice is inaccurate.
It is important for you to present the best evidence you can in a concise and organized manner. For Conference Call Hearings, please upload your evidence to the PARP Online Evidence Submission System (POESS), at least one day prior to your hearing date. If you have an in person hearing, please bring five copies of any materials you wish to present to the Panel: three for the panel members, one for the BC Assessment representative and one for yourself.
If you cannot attend by conference call or in person, you may send a written submission or appoint someone to appear on your behalf.
Hearings will occur on select dates between February 1 and March 15. If you plan to be away or unavailable during this time, you should contact BC Assessment to minimize any scheduling conflicts.
Step 5 – Appear at your hearing
The length of an entire hearing is usually 30 minutes. Please be on time, as many hearings may be scheduled on the same day as yours. Sometimes, however, a hearing may run over the allotted time and the Panel appreciates your patience. You will be provided with approximately 6-10 minutes to make your presentation, so you are encouraged to be concise and focus on the important information you wish the Panel to consider. A PARP hearing breakdown
Please Note: if you file after the January 31st deadline or if your complaint contains a substantive error, the Panel may declare it invalid and refuse to hear your complaint.
You likely will be asked to present your case first, and then BC Assessment will present its case. The Panel is not given any details regarding your complaint prior to your hearing. This will be the Panel’s first opportunity to hear your concerns and examine your evidence. You and the BC Assessment representative will have the opportunity to ask each other questions. The Panel may also ask questions of both parties.
In regard to valuation, the Panel will consider market value only. The fact that you do not intend to sell your property is not relevant for assessment purposes.
Hearings are open to the public.
Step 6 – Panel Decisions
After hearing from both parties and asking questions, the Panel will mute the phone line, or if in person, may retire to a separate room or area to deliberate.
Although the Panel typically provides its decision verbally to the Parties at the end of the hearing, it may defer its decision. All decisions must be rendered before March 16. In either case, you will receive a formal Decision Notice which BC Assessment is required to mail to you by April 7.
The Panel may confirm the assessment for lack of evidence, change the assessment or the information contained on the property assessment notice, or decide no change is required. The Panel is not required to provide a written rationale for its decision but in most cases, will provide verbal reasons for its decision.
Step 7 – Appeal a Panel decision
If you are not satisfied with the Panel’s decision, you can file an appeal with the Property Assessment Appeal Board (PAAB). The deadline to file your appeal with the Board is April 30.
Information about filing an appeal to PAAB can be found:
- online at www.assessmentappeal.bc.ca
- by emailing firstname.lastname@example.org, or
- by calling 604-775-1740 in metro Vancouver, or 1-888-775-1740 toll-free from anywhere in British Columbia.
BC Assessment also has the right to appeal Panel decisions.